Travel Mad

To all of you travellers (and non-travellers) PLEASE if your camera gets damaged or broken and needs repairing DO NOT use Camera Clinic in London. 

I have had a terrible experience with them which has resulted in me not having had a camera for almost 5 months now!

In short, my lens was jammed and I was recommended them by Jessops in Westfield, and so I dropped my camera off to them on 11 May 2009. They said it would take 10 days to fix. it took double that time and when I picked it up on 13th June 2009, I paid the £94.30 and took it away only to discover on my way home that it still was not fixed, in fact the lens appeared even more jammed than before.

I rang them and was unable to get it back to them until July. The man who owns the business, Paul Chan, told me it would take one week to fix as it was a re-repair and re-repairs were "given priority". It is now 25th September 2009, and 30 or more phone calls later, 2 written letters threatening court action and I still do not have my camera back. Every time I ring, they say it will be ready on "Monday" or the "enginner is sick or away", they don't seem to know if its fixed or not.

All I can say is please pass this on to everybody you know (living in London) - this matter has caused me so much stress and continues to do so. I love travelling and I love taking photos and not being able to record my travels properly for the last 5 months has been very frustrating!

PS. Google Camera Clinic and 4 people have posted negative reviews about them and so obviously I am not the first customer to be treated like this.